Pump
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  • Getting Started
    • Introduction
    • The Hitchhiker's Guide to Pump
    • Joining Pump
      • Our Features
      • Running your Savings Estimate
      • Selecting a mode (Autopilot or Manual Mode)
      • Savings Survey
      • When can I expect to see Savings?
      • Money Back Guarantee
    • Billing Info
      • Billing Process
      • First Month Billing
      • Currencies Supported
      • Supported Payment Methods
      • Invoice Verification or Errors
      • Invoices for Indian Customers
      • Invoices from AWS
      • Sales Tax or Value Added Tax (VAT)
    • How Pump works
    • Real Customers, Real Success Stories
    • Money Back Guarantee
    • FAQ
  • AWS: Joining Pump
    • How to Join Pump (3 easy steps)
      • Step 1 - View Estimate
      • Step 2 - Authorize Pump
      • Step 3 - Know your business
      • Finishing Touches
        • Inviting your team
        • Adding additional AWS accounts
        • Post onboarding
        • AWS Seller Registration
        • Sign up for Auto Pay
    • AWS Multi-account architecture
      • via 'Join Account(s)'
      • via 'Join With A Pre-Existing Org(s)'
      • Join via CTA
      • How Pump handles SSO
      • Leave an AWS Organization
    • AWS Role Deployment and Permissions
  • Maximizing Pump with AWS
    • Using Pump
      • Savings Summary
      • Past Savings
      • Reserved Instances
      • Savings Plans
      • Group buying discounts
      • Payments
      • Sales or Value added tax (VAT)
      • Credit FAQ
    • AWS Discount Prices
    • Pump Secure
    • AWS Credits FAQ
  • GCP: Joining Pump
    • Getting Started with GCP
      • Step 1 - View Savings Estimate
      • Step 2 - Authorize Pump
  • Azure: Joining Pump
    • Azure Role Deployment and Permissions
  • Pump University
    • Welcome to Pump University
  • Support
    • Fast & Free Support
    • Security & Access
      • Cross Account Role
      • Role Deployment
      • Access Management
      • Other Housekeeping
    • Invoices from AWS
    • Invoices from GCP
    • Request a Demo
    • Security Standards
    • Changing Infrastructure while on Pump
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  1. Getting Started

FAQ

How is Pump free?

Pump monetizes through a small percentage from the volume discounts of the collective large spend achieved. 100% of our revenue comes from cloud providers (AWS, GCP, and Azure). We believe saving costs should not be a cost in itself for our customers.

How does the group buying work?

Larger companies negotiate direct deals & discounts with cloud providers that startups don't have access to. But with consolidated billing, we do! And beyond the volume based discounts that we've negotiated, our AI constantly plans, purchases and sells the most effective cloud commitments on your behalf to AWS, GCP, and Azure. As your environments grow, shrink or have inevitable spikes, Pump dynamically adapts.

What AWS services do you arbitrage the cost for?

We work with a variety of AWS services, including:

  • Amazon EC2

  • Amazon RDS

  • Amazon ECS

  • Amazon ElastiCache

  • AWS Lambda

  • Amazon OpenSearch Service

  • Amazon SageMaker

  • Amazon Redshift

  • Amazon DynamoDB

  • EC2 Data Transfer

  • AWS MediaLive

  • Amazon S3

  • Amazon CloudWatch

We are the only company that covers such an extensive list of AWS services.

I have free AWS credits. Can Pump help?

Yes, we can help you!

What permissions am I handing off?

Our permissions are at the billing layer only. We ask you to join our AWS organization and use only IAM roles and permissions to perform all the required cost optimizations and AWS APIs to enable these savings.

We cannot start or stop an instance, and only operate on the billing layer.

Do I risk our actual AWS environment because of Pump?

Pump would have ZERO ability to modify your environment. There is zero-touch to your infrastructure; thus, there is no chance for any server downtime or interruptions to your developer workflows!

What is the minimum monthly AWS spend needed? Is there a maximum?

We work with companies with over $3000/mo. spend to all the way to the millions.

What cloud services do you support?

We support Amazon Web Services (AWS), Google Cloud Platform (GCP), and Microsoft Azure. Our platform is designed to optimize, secure, and provide visibility across all these major cloud environments.

I have more questions. Where can I find answers?

We'd love to help! Email us at support@pump.co or text us at 650.468.0297 for the fastest response from the team.

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Last updated 1 month ago