# Credit FAQ **Question:** I have existing credits, can I use them with Pump? **Answer:** Yes! We will be able to work with you. **Question:** I just got an email about an invoice, but I have credits, where did they go? **Answer:** If you believe you have credits not applied to your invoice, please email . **Question:** I believe I got the wrong amount of credits **Answer:** You can see how many credits you have here: . If you don't believe this is the correct amount, be sure to check with the Account Executive who onboarded you. **Question:** I got new credits after joining Pump **Answer:** If you were awarded credits after joining Pump, Congrats! Please be sure to send proof to us, like a screenshot of the credits in the AWS console. * Step 1: Go to the AWS Management Console * Step 2: Go to [**Billing and Cost Management**](https://us-east-1.console.aws.amazon.com/costmanagement/home#/home) * Step 3: Go to "Credits" on the left menu. You should be able to send a screen recording of the credits there. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://help.pump.co/maximizing-pump-with-aws/using-pump/credit-faq.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.