Credit FAQ
Question: I have existing credits, can I use them with Pump?
Answer: Yes! We will be able to work with you.
Question: I just got an email about an invoice, but I have credits, where did they go?
Answer: If you believe you have credits not applied to your invoice, please email billing@pump.co.
Question: I believe I got the wrong amount of credits
Answer: You can see how many credits you have here: https://app.pump.co/settings/credits. If you don't believe this is the correct amount, be sure to check with the Account Executive who onboarded you.
Question: I got new credits after joining Pump
Answer: If you were awarded credits after joining Pump, Congrats! Please be sure to send proof to us, like a screenshot of the credits in the AWS console.
Step 1: Go to the AWS Management Console
Step 2: Go to Billing and Cost Management
Step 3: Go to "Credits" on the left menu.
You should be able to send a screen recording of the credits there.
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