Credit FAQ

Question: I have existing credits, can I use them with Pump?

Answer: Yes! We will be able to work with you.

Question: I just got an email about an invoice, but I have credits, where did they go?

Answer: If you believe you have credits not applied to your invoice, please email [e-mail].

Question: I believe I got the wrong amount of credits

Answer: You can see how many credits you have here: https://app.pump.co/settings/credits. If you don't believe this is the correct amount, be sure to check with the Account Executive who onboarded you.

Question: I got new credits after joining Pump

Answer: If you were awarded credits after joining Pump, Congrats! Please be sure to send proof to us, like a screenshot of the credits in the AWS console.

• Step 1: Go to the AWS Management Console

• Step 2: Go to Billing and Cost Management

• Step 3: Go to "Credits" on the left menu.

You should be able to send a screen recording of the credits there.