Billing Process

How Invoices with Pump Work

Every month, we post your AWS / Pump invoice around the 3rd to 5th of the month, and it can be found here:

https://app.pump.co/invoices As soon as you join Pump (and the Pump AWS organization), we begin incurring your bill, and pay the AWS bill for all customers in our organization in one big payment versus many to AWS. This is how we can get a discount on group buying.

TLDR: If you joined Pump this month, since you joined in the middle of the month, you will have 2 slightly smaller bills that when added equal your AWS monthly usage.

Frequently Asked Questions

Q: I got 2 bills, one from AWS, one from Pump, what do I do?

A: If you joined Pump in the middle of the month, you will get two bills. One bill will be from AWS (the time from the start of the month, to right before you Joined Pump) and one bill will be after you joined Pump, and we will invoice that on https://app.pump.co/invoices. This is because when you joined Pump, we start incurring your charges. From now on, starting next month, you will only receive a bill from Pump. If you have any further questions, please reach out to [e-mail].

Q: When do you post invoices?

A: We post invoices usually between the 3rd and 5th of every month. It can be found here: https://app.pump.co/invoices. If you have any further questions, please reach out to [e-mail].

Q: Is there a way I can verify my invoice is correct?

A: There are several ways you can check the invoice on the invoices tab is the correct number. You have access to cost explorer, and can look on the Pump Dashboard, or on Cost Explorer and verify accordingly. If you have any further billing related questions, please reach out to [e-mail].

Q: My Invoice Doesn't Have a GST On It

A: If you are an Indian-company, and have an invoice that doesn't have GST, please be sure to email [e-mail] to add the GST. Soon we are adding a feature to be self serve, but at the moment, you will need to reach out.

Q: I have AWS credits, and still received an email saying my invoice is unpaid

A: If you go to the credits page of our app, you should be able to see how many AWS credits you have. If you believe this number is inaccurate, or you cannot load the page (this means that you have $0 in credits), then please reach out to the sales person you onboarded with, and they can resolve the issue shortly. If you self-onboarded, please reach out to [e-mail].

Q: I got an AWS bill AND a Pump bill in 1 month, and they are different.

A: This must be if you joined Pump in the past month. Since you joined last month for Pump, you will have 2 slightly smaller bills that when added equal your AWS monthly usage.One bill will be from AWS (the time from the start of the month, to right before you Joined Pump) and one bill will be after you joined Pump, and we will invoice that on https://app.pump.co/invoices.This is because when you joined Pump, we start incurring your charges. From now on, starting next month, you will only receive a bill from Pump. If you have any further questions, happy to help answer them. Q: Why am I seeing additional charges under Pump Savings Plan

A: Thanks for reaching out! I understand you have some questions about the "Pump Savings Plan" line item on your bill. I'm happy to clarify how it works.

Essentially, you're being charged for your actual AWS usage. The difference you're seeing between our cost explorer and AWS Cost Explorer is due to the "Pump Savings Plan" line item, which accounts for the savings you receive through our unique program.

To understand this, it's helpful to know how AWS savings work. Savings Plans and Reserved Instances are common ways to reduce AWS costs (along with automatic volume tier discounts). Your AWS account currently doesn't have any of these. Normally, this would mean you'd be paying on-demand rates and wouldn't see any savings reflected in your AWS Cost Explorer.

However, as a Pump member, you benefit from a feature called secondary coverage. This allows you to utilize the Savings Plans of other customers within our organization. Sometimes, customers overcommit to Savings Plans (buying more than they need). Pump helps connect these customers with those who can benefit from the unused portion. This way, everyone wins.

In your case, you're using Savings Plans from other customers in our organization. Because these plans aren't directly associated with your AWS account, your AWS Cost Explorer doesn't show their cost. However, the reduced cost of your EC2, ECS, and Lambda usage is reflected there.

Our billing system tracks the redistribution of these Savings Plans. This ensures that customers who overcommitted are compensated for the unused portion, and that customers like you, who benefit from them, are charged appropriately. This is what the "Pump Savings Plan" line item represents.

The key takeaway is that you're paying less than on-demand rates for your EC2, ECS, and Lambda usage because of secondary coverage. This gives you access to the savings without requiring you to commit to a Savings Plan yourself. If you were to leave Pump, your costs would return to on-demand rates, as you don't currently have your own Savings Plans or Reserved Instances.

Think of it as having access to flexible, no-commitment compute savings that help you save compared to on-demand pricing.

Please take a moment to review this explanation. If anything is unclear, or if you have further questions, don't hesitate to ask! I'm here to help. Q: We have a pop-up saying we have unpaid invoices, but we’re supposed to have connected our bank. Is there something missing?

A:

There are a few scenarios that could apply here.

1. The first scenario is simply that you are in the interim period between when we post your monthly invoice (3rd or 4th of each month), and when we trigger the charge, between 24-48 hours afterwards. This period has been created to allow you time to review your invoice before autopay charges you. If this is the case, and only the current, monthly invoice is listed as unpaid in your invoices tab of the Pump dashboard (https://app.pump.co/invoices), then no action needs to be taken on your part.

2. The second scenario is that you had unpaid invoices existing at the time when you connected your bank. If that is the case, then you can reach out to [[e-mail]](mailto:[e-mail]) to alert us of the change. This will also protect you from going to collections.

3. The third scenario is that there is a problem with the bank connection. Please double check to ensure that all details have been inputted correctly (https://app.pump.co/invoices), and reach out to [[e-mail]](mailto:[e-mail]) for assistance.

Please let us know if you have any remaining questions.