Money Back Guarantee

Pump is the only company with a real money back commitment in form of AWS credits capped to the entire AWS bill.

If Pump over-commits on your behalf (purchasing Savings Plans, Reserved Instances, or Committed Use Discounts that result in unused capacity), you are eligible for a credit covering the entire amount of lifetime loss. Credits are issued for the following month, based on your lifetime savings with Pump.

How the guarantee works

Detail	Explanation
What triggers it	Overcommitment resulting from unused Savings Plans, Reserved Instances, or Committed Use Discounts that Pump purchased on your behalf within any 30-day period
What you receive	Cloud credits (AWS or GCP) for the next month equal to the entire amount of lifetime loss
Credit cap	Credits are capped at your entire cloud spend bill
Calculation basis	Based on your lifetime savings with Pump

What this means

You cannot lose money by joining Pump. If Pump makes an overcommitment mistake, Pump credits you for the loss. The credit cap is your entire cloud bill, not just Pump's fees.

What the guarantee does not cover

The money back guarantee does not apply to overcommitment made by you or any third party that also optimizes your cost savings. It covers only commitments purchased by Pump on your behalf.

Terms

Full terms are available at pump.co/legal.