Billing Process

How Billing Works

Pump acts as a licensed solutions provider for AWS, GCP, and Azure. Instead of paying your cloud provider directly, you pay Pump. Your cloud usage, credits, and commitments all flow through a single billing relationship per provider.

The solutions provider model

When you connect a cloud account to Pump, your account moves under Pump's solutions provider umbrella:

Provider	How billing works
AWS	Your account joins a Pump-managed AWS Organization. Pump becomes the payer account.
GCP	Your billing account becomes a sub-account under Pump's solutions provider billing.
Azure	Pump operates through Ingram Micro as a Microsoft CSP indirect solutions provider. Your subscription billing routes through Pump.

You receive a separate invoice for each cloud provider. If you use AWS and GCP through Pump, you will receive two invoices.

Invoice timing

Invoices are published on the 5th of each month for the prior month's usage. Two days later, if you are on autopay, Pump charges your preferred payment method. Payment terms are net 7.

What your invoice includes

Each invoice shows your cloud usage for the billing period, including any savings Pump generated on your behalf. The invoice reflects your actual cloud costs after Pump-attributed savings (commitment management, optimized rates) have been applied.

Viewing invoices

Navigate to Settings > Billing or go directly to app.pump.co/invoices. Select any invoice and click View PDF to download it.

Cloud credits

If you have existing AWS, GCP, or Azure credits, Pump can typically work with you to ensure those credits are honored. Pump generally onboards customers whose credits are near exhaustion or already used. If you have a significant credit balance remaining, reach out to the Pump team to discuss timing before connecting your account.

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